At Solemart, we take pride in delivering your carefully selected footwear with care and efficiency. Our team processes orders swiftly to ensure your stylish and comfortable footwear reaches you in perfect condition. Whether you've chosen casual everyday options or sophisticated designs for special occasions, we handle each item with attention to detail. Orders are typically processed within 1-2 business days, after which they are handed over to our trusted logistics partners for delivery.

Processing times may vary slightly depending on order volume and product availability. Once your order is confirmed, our team works diligently to prepare it for shipment. Domestic deliveries generally take 3-7 business days after dispatch, while international shipments may require 10-20 business days depending on the destination. Please note that these timeframes are estimates and may be affected by factors beyond our control, such as customs clearance or local postal delays.

We strive to offer fair and transparent shipping rates. Our current shipping options are:

• Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
• Free Shipping (10-15 Business Days): Applies to all orders over $60 (up to $9999)

These rates apply to most destinations we service. For specific regional rates or expedited shipping options, please contact our customer service team.

We currently ship to most countries in North America, Europe, and parts of Asia and Oceania. Some remote locations or areas with restricted postal services may not be eligible for delivery. During checkout, our system will automatically verify if we can ship to your address. If you're unsure about your location's eligibility, feel free to reach out to us before placing your order.

Once your order ships, you'll receive a confirmation email containing your tracking number and a link to monitor your package's journey. You can also check your order status by logging into your account on our website. Our tracking system updates regularly, though there may be occasional delays in carrier systems reflecting the most current location of your shipment.

While we make every effort to ensure timely delivery, occasional delays may occur due to unforeseen circumstances. If your shipment hasn't arrived within the estimated timeframe, please first check the tracking information. For packages marked as delivered that you haven't received, or for shipments significantly delayed beyond our estimates, contact our support team at [email protected]. We'll investigate promptly and work toward a satisfactory resolution.

For international orders, please be aware that your package may be subject to customs fees, import duties, or taxes imposed by your country's regulations. These charges are the responsibility of the recipient and are not included in our shipping costs or product prices. We recommend checking with your local customs office to understand potential fees before ordering, as these can vary significantly by country and product type. Solemart cannot be held responsible for any additional charges incurred during customs clearance.