Hey there! We’re Solemart, and we’re not just another online shoe store—we’re a small team of sneaker enthusiasts who started this journey because, well, we were tired of not finding the perfect pair ourselves. Funny how that works, right?
Back in the early days, our founder, Alex, used to reply to every single email personally—sometimes even at 2 AM after a long day of packing orders. Those late-night replies became a bit of a legend among our first customers. While we’ve grown a bit since then, that personal touch? It’s still at the heart of everything we do.
Got a question, a suggestion, or just want to chat about the latest kicks? Here’s how you can reach us:
Here’s the thing—we don’t just sell shoes; we build relationships. When you reach out, you’re not talking to a robot or a canned response. You’re talking to real people who genuinely care about your experience. Found a typo on our site? Tell us! Want to suggest a brand we should carry? We’re all ears.
Last month, a customer emailed us about a rare pair of vintage sneakers they’d been hunting for years. Long story short? We tracked them down. Was it easy? Nope. Was it worth it? Absolutely—the look on their face (yes, we made them send a photo) said it all.
So go ahead—drop us a line. Whether it’s a simple question or a "can you help me find the impossible" request, we’re here for it. Because at Solemart, you’re not just a customer. You’re part of the story.
P.S. Need help ASAP? Try our Live Chat during business hours. Look for the little shoe icon in the corner—it’s kinda our thing.
